DSM Radon Lab
Privacy Policy
Effective Date: May 1, 2026
Welcome to DSM Radon Lab ("DSM Radon Lab," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit dsmradonlab.com, contact us, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information You Provide
When you contact us, schedule services, request information, or make a payment, we may collect:
- Name
- Phone number
- Email address
- Property/service address
- Billing address
- Appointment details
- Messages or communications you send to us
Payment Information
If you make a payment through our website or payment processor, payment information may be collected and processed by third-party payment providers. DSM Radon Lab does not store payment card information on our servers.
Payment processors may collect:
- Credit/debit card information
- Billing details
- Transaction information
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral source
- Date/time of visits
- Website usage data
This information may be collected using cookies, analytics tools, or similar technologies.
2. How We Use Information
We may use collected information to:
- Provide radon testing services
- Schedule and manage appointments
- Process payments
- Respond to inquiries
- Send confirmations, reminders, or service-related communications
- Improve website performance and user experience
- Analyze website traffic and usage trends
- Maintain business records
- Comply with legal obligations
- Protect against fraud, abuse, or unauthorized activity
3. Cookies and Analytics
Our website may use cookies or similar technologies to:
- Improve functionality
- Remember preferences
- Analyze website traffic
- Measure website performance
We may use third-party analytics services such as:
- Google Analytics
- Cloudflare Analytics
- Other website performance or analytics tools
You can control cookies through your browser settings.
4. Third-Party Services
We may use third-party providers to support our operations, including:
- Payment processors
- Scheduling platforms
- Email providers
- Website hosting/CDN providers
- Communication platforms
- Analytics providers
These providers may process information on our behalf subject to their own privacy policies and security practices.
5. Sharing of Information
DSM Radon Lab does not sell personal information.
We may share information:
- With service providers assisting our business operations
- To complete transactions or provide requested services
- To comply with legal obligations
- To protect our rights, customers, or business
- In connection with a business transfer, merger, or reorganization
6. Data Security
We take reasonable administrative, technical, and physical measures to help protect personal information from unauthorized access, disclosure, or misuse.
However, no internet transmission or storage system can be guaranteed completely secure.
7. Data Retention
We retain information for as long as reasonably necessary to:
- Provide services
- Maintain business and tax records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
8. Your Choices
You may:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of information where applicable by law
- Opt out of non-essential communications
To make a request, contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites.
10. Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
12. Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
DSM Radon Lab
Phone: 515-400-4789
Email: support@dsmradonlab.com
Website: dsmradonlab.com