Terms and Conditions

Welcome to DSM Radon Lab. These Terms and Conditions ("Terms") govern your use of dsmradonlab.com and any services provided by DSM Radon Lab ("DSM Radon Lab," "we," "our," or "us").

By accessing our website or using our services, you agree to these Terms.

1. Services

DSM Radon Lab provides residential radon measurement and testing services. We do not provide radon mitigation or construction services unless explicitly stated otherwise.

Radon test results reflect conditions observed during the testing period only and may vary over time due to weather, occupancy, ventilation, structural changes, seasonal conditions, and other environmental factors.

2. Scheduling and Access

Customers agree to:

• Provide accurate contact and property information
• Ensure safe and reasonable access to the property
• Maintain testing conditions when required
• Follow any closed-house instructions provided during short-term testing

Failure to maintain required testing conditions may invalidate test results.

DSM Radon Lab reserves the right to reschedule or cancel appointments due to weather, unsafe conditions, equipment issues, scheduling conflicts, or other circumstances beyond our control.

3. Closed House Conditions and Test Validity

Certain radon tests require "closed house conditions" in accordance with EPA and industry testing protocols. Unless otherwise specified, closed house conditions must begin at least 12 hours prior to the start of the test and be maintained throughout the testing period.

Closed house conditions generally include:

• Keeping all exterior windows closed
• Keeping exterior doors closed except for normal entry and exit
• Operating heating and cooling systems under normal occupied conditions
• Not operating whole-house fans or other ventilation systems designed to exchange indoor and outdoor air

Failure to maintain required testing conditions may invalidate test results.

Examples of conditions that may invalidate a test include, but are not limited to:

• Windows left open
• Exterior doors left open for extended periods
• Operation of whole-house fans or excessive ventilation
• Tampering with or moving testing equipment
• Power interruption to monitoring equipment
• Any activity or condition that may interfere with accurate measurement results

If a test is invalidated due to failure to maintain required testing conditions or due to customer, occupant, or third-party interference, the original testing fee remains due and non-refundable. Any requested retesting may require an additional service fee.

4. Equipment Responsibility

DSM Radon Lab may place professional radon testing equipment within the property during the testing period. Customers are responsible for taking reasonable care to protect testing equipment from loss, theft, tampering, misuse, or damage while the equipment is located on the property.

Customers may be held responsible for repair or replacement costs for equipment that is lost, stolen, intentionally damaged, materially tampered with, or damaged while under the customer’s control or on the customer’s property. Replacement or repair charges may be assessed up to the full replacement value of the affected equipment.

Normal wear and ordinary operation during proper use are excluded.

5. Payment Terms

Payment may be required before, during, or after services are rendered depending on the booking method selected.

Accepted payment methods may include:

• Credit/debit cards
• Electronic payments
• Invoices
• Other approved payment methods

Customers agree to pay all applicable fees associated with requested services.

6. Cancellations and Rescheduling

Appointments canceled with less than 24 hours notice may be subject to a cancellation fee.

DSM Radon Lab reserves the right to charge reasonable fees for:

• Missed appointments
• Inaccessible properties
• Failed testing conditions
• Repeated trips caused by customer-related issues

7. Test Results and Limitations

Radon measurements are estimates based on industry-approved testing methods and conditions during the testing period.

DSM Radon Lab does not guarantee:

• Future radon levels
• Long-term radon conditions
• Mitigation effectiveness performed by third parties
• Health outcomes

Customers are encouraged to follow EPA, state, and industry guidance regarding radon exposure and mitigation decisions.

8. No Professional Medical Advice

DSM Radon Lab does not provide medical advice. Any health-related concerns regarding radon exposure should be discussed with qualified healthcare professionals or appropriate government agencies.

9. Independent Testing

DSM Radon Lab provides independent radon testing services. Any mitigation decisions, system designs, or repair recommendations should be evaluated by qualified radon mitigation professionals.

References to mitigation contractors or third-party companies are provided for informational purposes only and do not constitute endorsements unless explicitly stated.

10. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt unauthorized access to systems or data
• Interfere with website functionality
• Reproduce or distribute website content without permission

We reserve the right to restrict or terminate access to the website at our discretion.

11. Intellectual Property

All website content, branding, graphics, text, logos, and materials are the property of DSM Radon Lab unless otherwise noted and may not be copied or used without permission.

12. Limitation of Liability

To the maximum extent permitted by law, DSM Radon Lab shall not be liable for:

• Indirect or consequential damages
• Lost profits
• Property damage unrelated to our direct actions
• Health-related claims
• Decisions made based on radon test results
• Delays or interruptions beyond our control

Our total liability arising from services provided shall not exceed the amount paid for the applicable service.

13. Indemnification

You agree to indemnify and hold harmless DSM Radon Lab from claims, damages, liabilities, costs, or expenses arising from:

• Your misuse of the website
• Failure to follow testing instructions
• Unsafe property conditions
• Violations of these Terms

14. Privacy

Your use of our website and services is also governed by our Privacy Policy.

15. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Iowa, without regard to conflict of law principles.

16. Changes to These Terms

DSM Radon Lab reserves the right to update or modify these Terms at any time. Updated versions will be posted on this page with a revised effective date.

17. Contact Information

DSM Radon Lab
Phone: 515-400-4789
Email: support@dsmradonlab.com
Website: dsmradonlab.com